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RETURNS & EXCHANGE

You have the right to return or exchange the goods at your own expense. The product must be in original condition, with all tags remaining in place, especially hygiene seal. We recommend to try panties on over your own lingerie.
Product cannot be damaged, worn, washed or altered in any other way.

It’s up to you which courier you will use but we recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange.

HOW MUCH TIME DO I HAVE TO RETURN?
You have 14 calendar days to return or exchange delivered product, counting from the day when you receive it. If you won’t be able to organise return at once, e-mail us on daintywolfdesign@gmail.com

WHO COVERS THE COST OF RETURN OR EXCHANGE?

The shipping cost incurred for returning item/s to DAINTY WOLF for an exchange or refund are NOT covered or reimbursed by us.
In case of a Return of the Product, the Customer receives refund of the Products (excluding shipping costs) within 14 business days as of receiving the returned Product by the Seller.
The Customer receives the refund in the form chosen while placing the Order

HOW DO I ORGANISE A RETURN?

E-mail us on daintywolfdesign@gmail.com
Your application should include following information:
- order number,
- name and size of product you wish to return.

HOW DO I ORGANISE AN EXCHANGE?
E-mail us on daintywolfdesign@gmail.com
Your application should include following information:
- order number,
- name and size of product you wish to return,
- name and size of product you wish to receive.

WHERE SHOULD I SEND MY RETURN TO?

We will provide you with the full address and all of the important instructions once you e-mail us.

WHEN WILL I RECEIVE MY REFUND?

Refunds are processed within 14 days of us receiving the return. You will be re-credited to the PayPal account used while placing an order.

WHEN WILL I RECEIVE EXCHANGED PRODUCTS?

We will ship the new product to you, once we will receive the one you want to exchange. You will be charged for an additional shipping cost. It has to be paid to our PayPal account. For confirmation and more details email daintywolfdesign@gmail.com

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